FAQs

For your convenience, our most common customer questions are answered right here.
Not finding it? You can reach us through our Contact Us page.

GENERAL QUESTIONS

Do you sell your products elsewhere?: Yes, you can find our products on our eBay auction page. A link is provided on the "Store Page"
Do you charge tax?: We charge 8% sales tax for orders shipping to New York State. Tax is not charged for orders shipping anywhere else.
Do I need to create an account to buy from you?: No, you don't need to create an account. You can order as a guest. We do encourage creating an account though. If you plan to order from us regularly, it could save a few steps during the checkout process. Plus, you will have access to your complete order history.
Do you have a minimum order amount?: No, we have no minimum order requirements.

SHIPPING QUESTIONS

Where do you ship, and do you ship internationally?: Yes, we may ship to other countries on a case-by-case basis depending on USPS/UPS/FedEx shipping policies, U.S. export law, and destination country import laws. If you live outside the U.S. and are uncertain you are eligible for shipment, please Contact Us to confirm. We will also gladly ship to APO/FPO addresses.
Where do you not ship?: We are currently unable to ship to P.O. boxes.
How long until my order ships?: Orders will ship no later than the next business day. Depending on when your order is placed, it may be shipped same day.
What shipping options do you offer?: We offer a variety of shipping options, including overnight and international.
How do I find the status of my order?: When your order ships, we will email you the carrier's tracking number. From there you can track the status of the shipment on its way to you.
Do you offer free shipping?: We are happy to offer free shipping on all orders of $100 or more.
Do you require a signature for order delivery?: For all orders $500 and over (not including shipping), we require a signature at time of delivery. For orders less than that, we do not require a signature.

ORDER QUESTIONS

I made a mistake - can I cancel my order?: Yes, if you can get in touch with us before your order is shipped we will cancel it and issue a refund.
There was a problem with my order. How can I contact you?: You can send us a message using our Contact Us page. You can call us. you can send an e-mail. You can also mail us at: P.O. Box 632 Clarkson, NY 14430
What is your return policy?: We guarantee your satisfaction. If for whatever reason you are unsatisfied with your order, you may return it to us within 14 days of delivery for a complete refund. Please note: the returned product must be untampered with, and shipping costs are not refundable.